Mastering Commercial Mediation CSMC-R



Train to become an accredited commercial mediator

The Swiss Chamber of Commercial Mediation, Section Romandie (CSMC-R) is offering with the support of the Geneva Chamber of Commerce and Industry (CCIG) the first specialised course on commercial mediation with TOOLKIT Company, a Dutch ADR Training and Consulting Company. The training is recognised and approved by the CSMC/SKWM and the Federation of Swiss Mediators (FSM)* for 40 hours of specialised training in Commercial Mediation.

 * To be confirmed by FSM




This course is developed for experienced mediators as well as young mediators, and dispute resolution professionals seeking to develop skills in domestic and international dispute resolution, is designed to provide practical skills and knowledge that will be of assistance in planning for and conducting commercial mediations. 

While it is primarily aimed at providing specialized certification for commercial mediators, it is likely to benefit lawyers, in-house counsel, judges and arbitrators who are interested in knowing more about commercial mediation, including in mixed-mode procedures. For those who would like to receive a basic mediator training there is an online 40+ hour basic mediator training offered between May 1 and 26 (more information here).


  • Dates: 9 - 11 and 13-15 July 2020
  • Venue: Geneva Chamber of Commerce and Industry, Boulevard du Théâtre, CH-1211 Geneva , Switzerland
  • Prices: CHF 2,900 - CHF 4,496.50 (depending on membership and date of registration), register by April 20 for the early bird rate
  • Number of hours of training: 40 
  • A possible 1 - 2 day additional assessment program is availble for mediators seeking IMI certification or qualification (depending on amount of experience as mediator)
  • More practical infomation can be found here
  • This CSMC-R training is intended as a follow up to the introductory online training for persons wishing to specialize in commercial mediation.  Students who sign up for both trainings will benefit from a 10% discount on both trainings


What do commercial parties expect from their mediator?

Research conducted by Utrecht University (UU | ZAM | ACB 2018) suggests that commercial disputants are demanding and seek a broad range of professional mediation skills.  They seek proactive dispute professionals who can support the parties not only as a process architect but also as a person who can pre-empt and understand their procedural needs.  This is not only to achieve cheaper and better outcomes, but to do so in expedient ways that can take into consideration relationships, concerned stakeholders and a broader community of interests. 

They also appreciate evaluative input on key issues, which commercial mediators should be able to help the parties address, whether by bringing in third party experts, or by providing opportunities for reality testing, mediator proposals or working with the parties in caucuses, as well as working in joint sessions to explore how to convert business risks into business opportunities. 

Process design and knowing how to work effectively with clients and their lawyers are key features of commercial mediation.  Knowing how to help them prepare, and the type of commercial mediation desired (e.g., facilitative, transformative, evaluative or a mixture of the above) is a skill that is required at all stages of a dispute: before it has arisen, in the early stages, in the mid stages, or the late stages of a commercial dispute.  Both lawyers and companies who have been surveyed indicate that they are less likely to hire a generalist mediator as opposed to a commercial mediator who is able to work in a commercial environment, understanding and assisting the parties to identify and address their business interests looking to the future. 

These findings are in keeping with earlier research conducted by IMI, which found that approximately 80% of companies wish to increasingly use commercial mediation to resolve internal and business-to-business disputes, whether domestically or internationally.


The organisers of this training

The Swiss Chamber of Commercial Mediation, Section Romandie (CSMC-R) is offering this Toolkit Company training with the support of the Geneva Chamber of Commerce and Industry (CCIG). Toolkit Company is Dutch company specialised in negotiation and commercial mediation training worldwide. It has done trainings in all 5 continents of the world. For references see here. The company has designed the assessment tool for mediators who want to become IMI certified and closely collaborates with and ACB Foundation – the Dutch accredited QAP for mediators, mediation advocacy and cross-cultural mediation.  It is a Netherlands-based institute that teaches in several countries and has designed this course to teach pragmatic and practical ways of preventing, planning for, preparing, managing, conducting and closing commercial dispute resolution processes.  The training includes 40 recognised Continuing Professional Development (CPD) hours, for people seeking to become CSMC/SKWM and/or FSM/SDM commercial mediators.





Merging science and commercial practice

This course is designed to teach state of the art best practices. meeting the highest academic and international standards in commercial mediation. It is based on the book Toolkit Generating Outcomes a pioneering work in the field of ADR, which is provided in electronic format as companion texts to the training. 

The reference booklets Pocket Toolkit Mediation Advocacy as well as Pocket Toolkit for Commercial Mediators will also digitally be provided to participants. They contain insights from the latest breakthroughs in the neurosciences, social sciences and in terms of pedagogy. Using new pedagogical approaches to teaching negotiation and mediation, this 40 hour module uses creative learning techniques such as the Toolkit Board Game, as well as a Toolkit Mediation Intervention & Techniques module.

Varied teaching methods like fishbowls, live and video demonstrations, exercises and case studies as well as simulations are used to accommodate different learning styles and to enhance the learning experience for all attendees, to ensure a deep and long-term learning experience.




register for mastering-commercial-mediation-csmc-r

Date of training:

Sign up by April 20th 2020 (Early bird rate for CSMC/SKWM & FSM & CCIG members )

Sign up by April 20th 2020 (Early bird rate (others) )

Sign up by June 19th 2020 (Normal rate for CSMC/SKWM & FSM & CCIG members )

Sign up by June 19th 2020 (Normal rate (others) )

Sign up between June 20 - July 8 2020 (Late rate for CSMC/SKWM & FSM & CCIG members )

Sign up between June 20 - July 8 2020 (Late rate (others) )

Your trainer(s)

Manon Schonewille

Huub Liefhebber

Jeremy Lack

For whom?

Topics covered

Course outline | fee | practical info

Instructors | Organizers | Partners

This course, taught by TOOLKIT COMPANY is provided by the Swiss Chamber of Commercial Mediation, and is supported by the Geneva Chamber of Commerce and Industry. Recognised and approved by the CSMC/SKWM and the Federation of Swiss Mediators (FSM to be confirmed) for 40 hours of specialised training in Commercial Mediation.