Course outline | fee | practical info


Course Outline

  • Module for professionals wishing to specialize in commercial mediation and/or learn how to effectibvely deal with conflict within or between companies
  • 40 Continuous Professional Development hours (certified by CSMC-R)
  • 5 days (10h00-18h30) + 1 evening (20h00-22h00) including dinner, 1 day preparation 
  • 3 trainers (Toolkit Company, NL and CH)
  • Number of participants: 20 (maximum)
  • Dates training in Geneva: preparation July 5 (online) and July 9 (from home); 5 days of in class training on July 10, 11, 13, 14, 15 2020 (N.B. July 12 is free); there are also online opportunites which you can learn more about here.
  • Online introductory module (zoom) for those new to mediation on Sunday July 5 from 17.00 - 19.00hrs.
  • Location: Geneva Chamber of Commerce, Industry and Services and 1 day at La Perle du Lac, Geneva, Switzerland 
  • Breakfast, lunch and coffee breaks included (evenings free, save for 1 night)
  • Course books (Digital and physical): Toolkit Generating Outcomesas well as Pocket Toolkit for the Commercial Mediator and Pocket Toolkit Mediation Advocacy
  • Optional additional performance-based assessment as an immediate follow-up for mediators wishing to become IMI certified or otherwise qualified (depending on experience) ) on July 16 (and potentially 17). Extra fee for Members CHF 800 and Non-Members CHF 950).
  • For more information please contact us.


Early bird rate for CSMC/SKWM & FSM  & CCIG members (Sign up by April 20th 2020)

CHF 2,900.00

Early bird rate (others) (Sign up by April 20th 2020)

CHF 3,400.00

Normal rate for CSMC/SKWM & FSM & CCIG members (Sign up by June 31st 2020)

CHF 3,335.00

Normal rate (others) (Sign up by June 19th 2020)

CHF 3,910.00

Late rate for CSMC/SKWM & FSM & CCIG members (Sign up between July 1st-July 8th 2020)

CHF 3,835.25

Late rate (others) (Sign up between June 20th-July 8th 2020)

CHF 4,496.50



  • Lectures and group discussions
  • Case studies
  • Summaries and checklists using practical tools that help to summarize and diagnose key concepts from a commercial mediation perspective (e.g., tools and techniques, steps in the process, interests and positions, focusing on different types of mediation and evaluative v. non-evaluative and a use of a revised Riskin Grid classification system).
  • A framework for putting cultural issues (whether national, professional, or corporate) into perspective to help prepare for mediations
  • Homework and reading assignments
  • Use of videos
  • Recording of lectures and own practice / roleplay including trainers feedback
  • Practice will be an important part of this course. Role plays will be used throughout the course:
    • for plenary demonstrations (to cover all stages of a commercial mediation process, including post settlement agreement and non-settlement issues)
    • for group sessions to practice different aspects at different stages of a commercial mediation process, including managing tough situations
  • There is also the opportunity for a full online life facilitated training as well as home-study.

In addition to learning in class participants can prepare themselves through a webinar offered on July 5 between 17.00 - 19.00 hrs.


Follow-up and potential IMI accreditation for mediators with at least 20 cases of experience

After the training participants who would like to go for certification have several options for add on modules that lead to certification.

  • An additional performance based assessment will be offered for the price of CHF 800/day for CSMC & FSM members or CHF 950/day for non-CSMC-FSM | CCIG members, who may wish to become certified by the International Mediation Institute (IMI).
  • An assessed role play will be conducted for a maximum of 6 people, who would be assessed by 2 assessors (using the Toolkit/ACB IMI tool).

Online or offline personalized coaching sessions are also available as follow-up.





Before the Course

  • A questionnaire will be sent out beforehand to gauge information about the participants’ knowledge, experience and expectations.  People may be organized into teams based on this information.
  • Given the mix of participants expected [from beginners to mediators with a deep professional experience in mediation in general, as well as lawyers and in-house counsel, an initial online session of 2 hours will be offered online before the course begins.
  • The digital book Toolkit Generating Outcomes | Mediation - Negotiation will be sent to all course participants and should be reviewed. The partcipants to the live training in Geneva will receive a physical copy of the book