Topics and Program

Basic competency skills designed to meet international mediation certification standards

Toolkit Company is a recognised provider of Qualified Assessment Programs (QAPs) by the International Mediation Institute (IMI).  Its trainers have been active in various IMI taskforces and have designed the course to meet rigorous standards in international certification training.  


After this training you will:

  • Have a better understanding of different types of negotiation and facilitated negotiations

  • Know the theory of mediation, its general principles as well as the mediation procedure and 7 stages of a mediation process

  • Be able to better apply negotiation and communication techniques and interventions in your daily interactions

  • Know how to analyse different types of conflicts, the underlying theoretical frameworks, and prevent them from escalating further

  • Have active knowledge of various psychological aspects to mediation and negotiation, including better communication skills and process management techniques to conduct a mediation or facilitate a negotiation

  • Have learned some of the legal, administrative and ethical aspects of mediation

  • Understand the impact of different mediator interventions, and know how to apply certain basic principles of psychology to negotiations and mediations

  • Have a better awareness of the responsibilities and roles of mediators, lawyers and other advisors in mediation, and how to better work with and help coach other participants in the process (e.g., how and when to use individual meetings (caucuses)as opposed to joint sessions)

  • Be acquainted with the key factors for “success” and “failure” in a mediation (whether online or offline)

  • Be familiar with a broader range of Appropriate Dispute Resolution methods, and how they may be combined

  • Have acquired critical mediation and negotiation techniques, which you will have been able to practise throughout the training through interactive role-plays, simulations, teamwork, individual exercises, case studies and case elaborations (including an optional assessment session, should you wish to be coached in a live face-to-face session following the program’s completion)

  • Have learned process skills to work with emotions and power imbalances during mediations and negotiations, as well as techniques to enhance participant creativity, and attention orientation, to make constructive, lasting and creative deals based on needs and interests, as opposed to positions

  • Have a better knowledge of how to participate in mediations or negotiations and represent clients as an advisor or lawyer (mediation advocacy)

  • Have learned how to start a mediation process online and the differences of mediating online and offline.


Participants who attend the full program and successfully complete the assignments will receive a certificate as a Toolkit trained mediator, which may count towards IMI and/or ADR-register certification. Those who pass a written exam and a performance-based assessment at the end of the training may also receive a certificate as a Toolkit accredited mediator.


You can register here.

Please send any questions by e-mail, or contact us directly by phone at +31 654 336 192.




Module 1:  Introduction to Mediation and ADR 

Module 2:  Mediation and interest-based Negotiation

Module 3:  The stages of a mediation, the initial contact stage, ethical aspects and
                   code of conduct for mediators 

Module 4:  The mediation process stage 1 opening statements & first exchange, conflict theory

Module 5:  The mediation process opening stages ctd. and exploration of interests,
                   conflict theory ctd.

Module 6:  The Mediation Process continued, mediator styles and approaches, and use of caucus and joint session, exploration stage ctd 

Module 7:  The psychology and neuroscience of conflicts, generating options stage

Module 8:  The Mediation Process continued, negotiating and closing stage

Module 9:  The full mediation process, mediation techniques, (ethical) dilemma’s and
                   strategic choices for a mediator, closing stages

Module 10: The full mediation process, dealing with lawyers

Module 11: Closing techniques ctd, (ethical) dilemma’s and strategic choices and breaking through impasse, settlement agreement adn admin

Module 12: The full mediation process, performance based assessment, written test and
                    individual coaching